Prelaunch policy · 7 September 2026

Refunds &
cancellation

Payments are not live. This page records the intended customer treatment and will be finalized with the selected payment processor before checkout opens.

Cancel future renewal

For a recurring plan, cancellation will stop the next renewal. Access is intended to remain available until the end of the period already paid for unless a refund, chargeback or legal requirement ends it earlier.

When to contact us

Send a request if you see a duplicate charge, cannot access a purchase, believe a charge was unauthorized or the service failed to deliver what checkout promised. Include the account email, date, amount and transaction reference. Never send full card details.

Refund review

We intend to correct duplicate charges and purchases that were not delivered. Other requests will be reviewed using the checkout terms, usage, timing and applicable law. A refund can end access attached to that purchase.

Digital content and local rights

Rules for digital content differ by country. Nothing on this page removes cancellation, refund or consumer rights that cannot legally be limited. Any required consent about immediate digital delivery will be shown during checkout.

Request help

Email support@obeystories.com for billing, refund or cancellation help.